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Thousands $ skimmed from bank customers

Over the past week, about 15 cus­tomers of Sco­tia­bank’s San­gre Grande branch had thou­sands of dol­lars stolen from their ac­counts af­ter their cards were skimmed.

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Ac­cord­ing to re­ports, some cus­tomers were no­ti­fied by the bank while oth­ers, notic­ing the mon­ey was miss­ing went to the bank yes­ter­day morn­ing to query the miss­ing mon­ey

One af­fect­ed cus­tomer, who asked to re­main anony­mous, said the bank’s man­age­ment pre­sent­ed cus­tomers with Non-Dis­clo­sure Agree­ments (NDA) to sign be­fore re­fund­ing the stolen funds

The cus­tomer said she was ini­tial­ly made aware of the theft when a bank rep­re­sen­ta­tive called her home

She lat­er learnt over $10,000 had been with­drawn from her ac­count over two days us­ing a du­pli­cate of her ATM card

She said af­ter vis­it­ing the bank, she re­alised the is­sue was not unique to her

“I saw sev­er­al oth­er peo­ple who were all there for the same thing, in­clud­ing a pen­sion­er who was very con­fused by his miss­ing funds,” she said

The woman called on lo­cal banks to be more vig­i­lant with their cus­tomers’ mon­ey, say­ing this kind of in­ci­dent has be­come too preva­lent

In re­sponse to ques­tions sent by Guardian Me­dia, Com­mu­ni­ca­tions Man­ag­er, Cindy Mo­hammed said the bank­ing in­dus­try con­tin­ues to face at­tempts of fraud­u­lent ac­tiv­i­ty in­volv­ing deb­it and cred­it cards

The safe­ty and se­cu­ri­ty of our cus­tomer ac­counts and in­for­ma­tion is a top pri­or­i­ty at Sco­tia­bank, and is a re­spon­si­bil­i­ty we take very se­ri­ous­ly,” Mo­hammed said. “We con­tin­ue to work with au­thor­i­ties in curb­ing the in­ci­dence of fraud­u­lent ac­tiv­i­ty and the Bank re­mains com­mit­ted to pro­tect­ing cus­tomers against in­stances of fraud­u­lent ac­tiv­i­ties.”

Mo­hammed re­mind­ed cus­tomers that the bank had re­cent­ly launched Sco­tia­bank Alerts, a sys­tem where cus­tomers are im­me­di­ate­ly no­ti­fied when­ev­er there is ac­tiv­i­ty on their ac­counts, in­clud­ing when and where their cards are used and the ex­act amount spent

Mo­hammed said cus­tomers can ac­cess this fea­ture by sign­ing for on­line bank­ing